Privacy Policy
This Privacy Policy explains how Cooper Ward ("we", "us", "our") collects, uses, and protects your personal information when you visit this website or opt in to our free training. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you access this site from the EU or UK, we also aim to handle your data consistently with the General Data Protection Regulation (GDPR) and UK GDPR.
What we collect
- Details you give us: your name, email address, and phone number when you submit the opt-in form.
- Usage & device data: collected automatically via cookies and tracking tools — IP address, browser/device type, pages viewed, and how you arrived (including from ads).
How we use it
- To give you access to the free training you requested.
- To contact you by email, SMS, or phone about the training and related offers. You can opt out at any time.
- To measure and improve our marketing and advertising, including ad performance.
- To meet our legal and record-keeping obligations.
Where the law requires consent (for example, marketing messages and non-essential cookies), we rely on the consent you give when you submit the form or accept cookies. EU/UK visitors: our legal bases under GDPR Art. 6 are consent (marketing, analytics) and legitimate interests (fraud prevention, security).
Cookies & advertising tools
We use cookies and similar technologies, including the Meta (Facebook/Instagram) Pixel and server-side conversion tracking, to understand how our ads and website perform and to show relevant ads. These tools may set cookies and share limited data with the advertising platforms. You can control cookies through your browser settings. This site is not affiliated with, endorsed by, or sponsored by any social media platform.
Who we share it with
We do not sell your personal information. We share it only with trusted providers who help us run the business, under agreements that require them to protect it:
- Our CRM and automation platform (used to store contacts and deliver messages).
- Email and SMS delivery providers.
- Advertising and analytics platforms (e.g. Meta) for measurement and audiences.
- Others where required by law.
Overseas storage
Some providers may store or process data outside Australia (for example, in the United States). Where they do, we take reasonable steps to ensure your information is handled consistently with the APPs. EU/UK visitors: where data is transferred outside the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
How long we keep it
We keep your personal information only as long as needed for the purposes above or as required by law, then delete or de-identify it.
Your rights
You can ask us to access, correct, or delete your personal information, and you can unsubscribe from marketing at any time using the link in our emails or by contacting us. EU/UK visitors also have rights to restrict or object to processing, to data portability, and to lodge a complaint with your local supervisory authority. To make a request, email support@cooperward.com. We will respond within 30 days (or as required by applicable law).
Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure.
Children
This website and training are intended for adults. We do not knowingly collect information from anyone under 18.
Complaints
If you have a privacy concern, contact us first at support@cooperward.com. If unresolved, Australian residents may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EU/UK visitors may contact their local data protection authority.
Changes
We may update this policy from time to time. The latest version will always be posted on this page with a revised date.
Contact
Cooper Ward — support@cooperward.com